LIFETIME REPAIR OF LEATHER CARPENTER BAGS
Lifetime repair service (stitch & rivet) is provided for our all-leather tool bags as a service to our customers. Leather must be substantive and repairable. Non-repairable components can be replaced at additional charge. Repair policy applies to all leather carpenter bags only. Customer is responsible for shipping to and from Occidental Leather. Contact customer service at (707) 824-2560 for repair authorization and return instructions.
"To Whom It May Concern,
My name is Jeff Kieninger, and I am an occidental leather customer. I have sent with this letter a set of tool bags to be repaired and wanted to take this opportunity to share some of my thoughts on your product.
I have been a carpenter, both residential and commercial, for 15 years. About 8 years ago a former employer of mine talked me into buying this set of occidental bags and I was a little skeptical as to whether or not they would last any longer than other bags I'd owned. I have used these bags 5, 6, sometimes 7 days a week since they were purchased. They have seen weather ranging from 100 degrees to 0, rain, snow, and many other harsh elements. I have to say without a doubt that they have been the best tool purchase I've ever made. About two years ago when the top of the belt loop started to tare I retired them onto a shelf in the garage. Because of a new baby, and the economy I wasn't able to replace them with a new pair of occidentals, so I bought a cheaper brand that appeared to be of pretty good quality. Needless to say after wearing them out, and another pair after them in less than a year, I pulled these bags out of retirement and started using them again. I hope they can be repaired, because they are the most important tool I own.
I hope you will share this letter with your employees, because as a customer who uses your product every day and especially at a time when made in the U.S.A. doesn't mean what it use to. I can't express enough how nice it is to find a product that it is so clear how much pride and craftsmanship went into it's construction. Your should all be very proud of your products and the great reputation they have made for themselves.
Jeff Kieninger, Customer for life"
Occidental Leather Note: Jeff's bags were not beyond repair and per our lifetime repair policy for All-Leather bags we gave his old friends a "face lift", and replaced the hangers so they'll serve Jeff another 8 years ... or more. (see image above) - 11/06/2009