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Get the right size belt for the perfect fitting rig. See our Belt Size Guide.

Limited 2 Year Warranty: Occidental offers a limited 2 year warranty for its products sold within the United States and Canada. We will repair or replace (at Occidental’s discression) any item or set component found to be defective in materials or workmanship within two years of the original retail purchase.

What is not covered:

• Normal wear and tear, including abrasions, punctures, cuts, fading, etc.
• An entire set when one component is in question.
• Damage caused by accidental destruction, misuse, abuse or alterations.
• Cost of shipment to Occidental.
• Return Shipping outside the United States.
• Consequential damages, incidental damages or expenses, including damages to property.

Combination Sets: If a single component, such as a bag or belt, of a combination set is determined to be defective, only the defective component will be replaced or repaired.

For complete information visit the Warranty and Repair page.

To begin a warranty claim fill out the contact form on this page. 

We offer a limited repair service (stitch and rivet) for the life of our All-Leather Carpenter Style Bags. 

Due to the nature of the material, our nylon bags are usually not repairable.

Submit a Repair Request. Contact us to receive a RGA (Returned Goods Authorization). Use the contact form on this page. Please include a few pictures of your repair issue so that we can be of better assistance.

Repairs will not be accepted without a RGA.

Of Note:

• Returns can only be processed for orders placed directly from our website (all order numbers start with “OX”).  On orders placed through our dealer network (including Amazon), you would need to contact the company you purchased it from.
• Occidental is not responsible for shipping costs associated with returns or exchanges (unless it was our goof-up).  
• Return requests must be made within 15 days of receiving your order.
• Items must be returned in new, unused, and resell-able condition, along with a valid RGA (Returned Goods Authorization)
• Refunds can only be made back to the original form of payment on the order. 
• There is a $25 restocking charge on returns.

Procedures: Request an RGA by emailing us at service@occidentalleather.com or use the contact form here. Please include your Name and Order Number along with the reason for the return.  Your request will be reviewed, and an RGA issued.

Once we receive the items and process the return, you will receive an email notification of your refund.

NOTE for Exchanges: To exchange an order, return your item for a refund following the procedures listed above. Then purchase the new/exchange item(s) at your convenience. If you need help with the new/exchange order, let us know.  We are happy to help.

 ** BELT EXCHANGES – If you just need a different size belt, we can exchange just the belt (no bags).  Send us your order information as above and let us know what size belt you need in exchange.

Orders usually ship within 1-2 working days after you place your order.

Once your order ships, you will receive a Tracking Number by email. 

If you have not received your tracking number directly from the carrier, it may be in your junk folder. 

All orders ship from our workshop in northern California.

Delivery times vary depending on your location. Orders to the US east coast tend to take about a week. Orders to Canada are shipped via UPS Worldwide Expedited and tend to take 4 days.

* Delivery times are not guaranteed.

International Shipping:

In addition to Australia and New Zealand, we have also recently begun shipping to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

Please note that our pricing does not include VAT and customs duties. These will be collected by the courier.